This Is What Your Billing Team Uses
The OnMat platform gives you a window into everything your dedicated billing team handles — members, payments, recovery, and reporting.
What You'll See When You Log In
One screen, everything you need. Starting at $99/month.
Want to see YOUR numbers in this dashboard? We'll walk you through it.
15-minute call. No sales pitch. Just numbers.
The platform is the cockpit. Our team is the pilot.
You? You run your business. Everything you see above is managed by your dedicated billing team.
What Your Team Handles — Step by Step
Each scenario shows you what happens on your screen — and what your team does behind the scenes.
Your Tuesday Morning Dashboard
It's 7 AM. You open your laptop before classes start. Here's what you see — every member, every payment, every flag, at a glance.
Log in
Open OnMat in your browser — no app to install
Scan your numbers
Active members, revenue collected, and flags all on one screen
Check follow-ups
See which members your billing team is already handling
Get back to work
Everything is handled. Go run your business.
Behind the scenes
While you're scanning this dashboard, your billing team has already followed up on 3 failed payments from last week and recovered $1,200 before you even logged in.
Watch: Your Morning Check-In
Log in, scan your numbers, check follow-ups, go teach
When a Card Declines
A member's payment fails. See how the system flags it — and what your team does next to recover the money, step by step.
Payment fails
System detects the declined card automatically
Your team steps in
Billing specialist contacts the bank directly — not the member
Paperwork filed
Chargeback disputed, forms faxed, records updated
Money recovered
Payment collected. You never had an awkward conversation.
Behind the scenes
Your billing specialist has already called the bank, disputed the chargeback, and filed the paperwork. You didn't even know the payment failed.
Watch: How We Recover a Failed Payment
See the step-by-step process when a card declines
A New Member Walks In
Someone signs up after their first class. See how enrollment, contracts, and first payment all happen in minutes — digitally, no paper.
Create member profile
Name, contact info, and program — takes 60 seconds
Digital contract
Member signs on a tablet or phone. No paper. No scanning.
First payment processed
Card on file, first payment collected right there
Autopilot from here
Every future billing cycle, renewal, and follow-up is handled for you
Behind the scenes
From this moment, your team handles every future payment, renewal, and follow-up for this member. You just taught a great class.
Watch: Enrolling a New Member
From walk-in to first payment in under 2 minutes
Your Numbers at a Glance
Revenue collected, payments recovered, member retention trends — the reports that show you exactly where your money is going.
Monthly summary
Total collected, recovered, and outstanding — one screen
Retention trends
See which months members drop and why
Recovery breakdown
How much your billing team saved you this month
Account manager review
Your rep flags anything unusual before you even look
Behind the scenes
These aren't just numbers on a screen. Your account manager reviews these reports monthly and flags anything that needs attention before you even ask.
Watch: Monthly Reporting Walkthrough
Revenue collected, recovered, and retention trends at a glance
Ready to see your own numbers? Get a free billing assessment →
Your Team Is Ready to Run This For You
The platform is just the beginning. The real value is the team behind it — handling your billing so you never have to think about it again.
15-minute call. No pitch. We'll tell you if it's not a fit.
How Our Team Treats Your Members
When we call your members about billing, we treat them with care. Here's what they say.
Great service
"Initially I didn't have a good experience but one of Member Solutions' representative caught wind and went well out of his way to make sure I was taken care of."
Joshua Lopez
Pleasant and took time to understand the issue
"Pleasant and took time to understand the issue while keeping me informed."
Valued Customer
Had a good experience with them
"Had a good experience with them. I had no problems or issues with them."
Emily Hale
What Business Owners Ask After Seeing the Platform
Do I need to install anything?
No. OnMat is entirely web-based. Open your browser, log in, and everything is there. Works on any device.
Can my front desk staff use this?
Absolutely. The dashboard is designed for non-technical users. Most front desk teams are comfortable within a day — and our team handles the complex billing work behind the scenes.
How long does it take to learn?
Most business owners are comfortable in the first week. But here's the thing — you don't need to master it. Our team runs the billing side for you. You just use the dashboard to check in when you want to.
What if I need help?
You have a dedicated account manager. Not a chatbot. Not a ticket system. A real person who knows your business and picks up the phone.
What happens to my current billing setup when I switch?
We handle the migration for you. Your account manager imports your data, sets up your billing cycles, and runs both systems in parallel until you're confident. Most businesses are fully transitioned in 1–2 weeks.
You've Seen the Platform. Now Let Our Team Run It for You.
In 15 minutes, we'll look at your business and show you exactly where revenue is slipping through the cracks. No obligation. No hard sell.
Free setup included. No long-term contract. Cancel anytime.