Our mission is to delight our clients by delivering industry-leading service and flexible, technology-driven solutions that provide superior value.
We employ the latest technology to provide flexible tools that are fun and easy to use.
We’re excited to offer solutions, overcome challenges, and help you reach your goals.
We develop partnerships with our clients so we can address the unique needs of every business.
Our team members collaborate and challenge one another to always deliver the best solution.
Kristie is passionate about making a positive impact on others' lives. Whether it’s a client’s business, a team member, or her own daughter, she enjoys seeing growth and potential fulfilled. Her extensive knowledge of the ways Member Solutions serves our clients makes her a pragmatic leader and role model for our entire team.
Having led teams that built two popular software products from the ground up, Raman has deep roots in technology. His wife and his son inspire him to be the best version of himself – personally and professionally. Raman enjoys creating innovative solutions, mentoring young software professionals, and working as a volunteer.
Margo inspires everyone at Member Solutions to go above and beyond for our clients. She leads by example and challenges all of us to find new solutions. Her positivity is as infectious as the melodies of the country ballads, rock hits, and show tunes she loves to sing.
Erik has been in the martial arts and fitness industry for more than 25 years. He owns Premier Martial Arts and Fitness in Watertown, NY. In 2015, he published a book based on his successes called The Art of Selling Memberships. The book became an international best seller, hitting number one in three categories in the US, Australia, and Germany on Amazon.com.
The three things in life that bring Kerry the most joy are her family, ice hockey, and helping people achieve their goals. She loves spending time with her two children, who always brighten her day.
Sarah is a true jack-of-all-trades. Having held almost every position at Member Solutions, she knows the entire client experience inside-out. When Sarah isn't helping clients find their ideal business solution, you can find her coaching her daughter’s cheerleading team or playing with her adorable bully-breed dogs.
That lightbulb that goes off when someone gets something? Alejandro is all about making that happen. This proud plant papa (he says he has more than 40 in his apartment) is a true mountain man with an intense love of traveling and hiking.
Pete is basically a human GPS for our clients. You want to make something happen? Pete enthusiastically will help you step by step. When he’s not “Uncle Pete” to his nephews and spending time with loved ones, Pete is a shameless Eagles and Phillies fan who appreciates various genres of quality cinematic storytelling.
No puzzle stands a fighting chance with Cathy, who is fearless in the picturesque face of a thousand pieces. It’s no wonder that she’s a wizard at teaching our clients about all the sleight-of-hand software tricks to dazzle customers. Outside of being magical at work, Cathy runs a local theater with her husband that puts on five major productions a year.
Tyler is our resident amateur Irish Hurler who encompasses all science fiction nerd culture. His eagerness to learn and to help clients makes him an irreplaceable member of our team. Aside from Tyler’s impressively stylish glasses, he has an affinity for rocket ships, dinosaurs, and souvenir travel tattoos.
As a former martial arts school owner (and Member Solutions client), Justin nerds out when he talks about the industry’s ever-progressing technology. He feels strongly about discovering opportunities to help clients discover how to grow their businesses and keeping up-to-date about the latest gadgets, tech, and pop culture. If he’s not hanging out in the office with us, Justin is with his wife, son, and three dogs.
Ada likes to assist our clients with contract entry and provide the best service she can. She particularly enjoys the summertime, when she can go to the beach, lake, and the pool while indulging in Rita’s water ice. Her active hobbies include playing tennis with her son and solving various types of puzzle games.
Mariah strives to make a difference every day, personally and professionally. Her ambition to do her best makes Mariah successful in helping clients and customers find the solution that meets their specific needs. A valued friend in need, Mariah loves being the listener as well as the volunteer to help first.
Ashley is a mother to her family and to us all. Guiding others is what brings joy to Ashley, who also loves to travel to many new and exciting places in search of new experiences. While the impact of new environments bring her excitement, Ashley’s biggest inspiration is her husband and two children.
When Ronnisha sees a smile from a client or customer, it reminds her of her passion to make others happy, which is what she strives to do every day! Making people feel happy as they should be is what she enjoys doing most.
When Briannah isn’t volunteering in ministry work alongside her family, she brings the same warm, welcoming atmosphere to everyone around her at the office. Helping others personally and professionally around the clock, Briannah is a trooper of the heart who has many great skills and levels of proficiency to keep clients satisfied.
Annette’s love of life, people, and passion to serve is what has kept her going for twenty years at Member Solutions. She loves meeting new people and creating new relationships. Outside of work, Annette enjoys being outdoors, cooking, and doing crosswords. Her biggest joy is her new grandson, Anthony.
Helping people is simply second nature to Danielle. Hearing from clients and knowing that they are on the path to success gives her the joy of assisting them in achieving their goals. Outside of work, Danielle's passion to help lives on through her extreme love of cooking for family and friends.
Alexis has a passion for painting miniature models in his spare time. He loves distracting coworkers with funny comments while always keeping up with work deadlines. His attitude is geared toward making work a fun environment where anyone can feel the camaraderie between each other.
Gabrielle enjoys being a member of the MSI Customer Service team where she can do what she loves: helping her team grow professionally and assisting clients with their schools and customers. Outside of work, she enjoys spending time with her family, going to the gym, and is always up for grabbing a coffee no matter what time it is.
Kelly values the connections between people that are established when great teamwork takes flight. As a member of various animal volunteer groups and an owner of a rescued greyhound, Kelly’s passion for being a helping hand knows no bounds. Understanding others is one of Kelly’s strongest mantras in being our Customer Service Supervisor.
We’re not sure which is more impressive: Terri’s incredible ability to motivate and encourage everyone around her or her collection of classic and exotic cars. Her leadership ensures that our clients’ needs remain at the heart of everything we do. But seriously, ask her about her car collection.
Bob’s attention to detail in his work has made him an excellent listener and supporter in our tech department. As an avid Disney fan, he loves indulging in frequent trips to Disney World. Of course, if Bob can travel to new places, he’ll venture outside of Disney World. So long as Disney World comes first.
Alicia loves her husband and their two boys but she also loves the arts. She has read a variety of books of many genres as well as their cinematic counterparts. As someone who loves a good book or film, Alicia knows the best steps of dedication to delivering a high-quality product to our customers.
Ryan has a love for technology but a greater passion for creating the user experience—something that’s not unique to software but rather the human aspect of any product. Ryan also enjoys spending quality time with his wife and two children in addition to some weekly rounds of disc golf with his father.
Alla enjoys her family time with her husband and three kids through camping and hiking. Her down-to-earth, efficiency-driven perspective enables Alla to develop solutions that save time by automating time-consuming tasks. She is always looking for ways to help our clients succeed.
Alex has a multitalented mind that never ceases to amaze his peers. He enjoys the technical challenges that come from computer programming, creating and innovating applications, and developing new processes. Alex enjoys spending time with his family and his two beloved French bulldogs.
If knowledge were bottled in gallons, Kristen would buy wholesale. Our long-time product expert is enthusiastic about all things Member Solutions, yoga, cooking, baking, and family adventures. Whether it’s software or cupcakes, Kristen loves creating things people enjoy.
Deb’s incentive is the pride in our company. She always gives 100 percent to all aspects of our Operations and Finance responsibilities. Deb’s performance is a direct reflection on our company, and she always strives to serve our clients with the quality they should expect and deserve. Her life outside of Member Solutions is filled with joy by her grandchildren. Outings with them are one of her favorite pastimes.
Vanessa is passionate about accounting and the art of organization. She enthusiastically crunches numbers and ensures that everything balances. Outside of work, Vanessa likes to spend time with her son and go outside to read a good book instead of staying in. She also has a tradition to never go on a road trip without her favorite music playlists.
Cheryl is a strong believer in positivity. She describes herself as a dependable friend and coworker who always puts herself in the shoes of others to understand a situation in need of help. Cheryl is extremely passionate about being the best she can be. When she is not working, she channels her positive energy into discovering healthy recipes and supporting bulldog rescue organizations.
Ursula has a passion for working with our clients in all of their funding needs. If a client has a problem with getting funding or has special needs for funding, it makes her the happiest when she can work with them and give them the help they need to run their business. Ursula also loves to spend downtime watching movies with her family, especially her husband where the science fiction takes front and center in their house on every movie night.
Jim’s passion for Information Technology goes back to childhood learning from his father from the age of five and continuing through his tenure in the US Navy and beyond. Jim is a true fitness lover who believes in challenging himself and sharing his positive mindset with everyone he meets. His other passions include skydiving and his goal to travel the world.
Chris has more than fifteen years of experience in Information Technology. His favorite part of his job is the personal interactions with his colleagues. Chris believes that there is nothing more satisfying than helping others and the company reach and exceed their goals and expectations. When he is not at work or with his family, Chris is playing drums in a local rock band, watching sports (Flyers, Eagles, Phillies, Sixers), or gardening.
Steven is a lifelong wrestler and was promoted to black belt in Brazilian Jiu-Jitsu in 2016. When he is not training, Steven enjoys volunteering for the local historic society and animal rescue group. His other hobbies include building Lego robots, restoring his historic home, and PC gaming. Steven is solution oriented, enjoys maintaining IT infrastructure, and is constantly learning and improving the Member Solutions experience for us all.
Jennifer works the magic of email, blogging, and the social media biosphere of Member Solutions. She uses her storytelling skills to connect with the various fitness and martial arts communities that Member Solutions serves (this may or may not include the occasional walrus GIF or bad pun). Outside of ruling the internet, Jen enjoys exploring new cities in search of eateries, reading novels on rainy days, and going vertical through her rock climbing adventures.
Laura is truly passionate about graphic design, art, traveling, and playing music. She loves how the design and marketing world is forever evolving because it allows her to experiment with endless possibilities. When Laura isn’t designing, crafting something fun, or playing music, she enjoys spending time with her husband and son going on family adventures.
Miranda has a passion for all things marketing, traveling and being outdoors. She loves connecting new customers with brands they’re excited about, going places she’s never been and camping in the mountains.