Our Mission & Vision

Our Mission is to make membership-based organizations more successful by reliably and consistently delivering practical, technology-driven, business solutions enhanced by great service.

Since 1991, we have been providing billing, financial, software, marketing, and business advisory services to fitness, martial arts, and health-related businesses in the US, Canada, and Australia. Our dedicated Member Solutions team of professionals supports thousands of individual client locations, which in turn, service over 115,000 members. We will process approximately $100 million in membership payments on behalf of our clients this year alone.

Our Vision for Member Solutions is to continue to be a highly profitable, cross-industry provider of solutions to membership businesses that is celebrated for integrity, quality, reliability, and our commitment to our clients, their customers, and our employees.

We are committed to:

  • Providing world-class service to our clients and their customers by maximizing the quality and value of every interaction with any member of our team.
  • Managing our operations through a secure, redundant, and scalable technology platform that executes transactions flawlessly and provides real-time information to our clients.
  • Developing products and services designed to address the specific needs of our clients' markets and business processes, and constantly enhancing these offerings based on direct client feedback.
  • Recruiting, developing, and retaining a team of driven, dedicated professionals and creating a secure, fair, and fun work environment that fosters professional and personal growth.
  • Identifying new market opportunities where our expertise, products, services, and culture align with market needs, and positioning ourselves for a leadership position through direct sales and strategic transactions.

Our Management Team

Steve Pinado, CEO

Steve Pinado, Chief Executive Officer

“Everything we do begins and ends with a focus on serving our clients with excellence.”

Meet Steve Pinado. CEO, Coach, Dad, Husband, Leader. Even with all these roles and goals on his plate, Steve never misses a beat. Bringing loads of energy and insight to the table, Steve is responsible for Member Solutions' overall executive management, its strategic growth initiatives, as well as its marketing programs. When he's not in the office, you'll find Steve meeting with prospects to understand their needs or traveling across North America to consult with clients or participate in industry events.

But the drive doesn't stop there. In his spare time, Steve coaches youth sports and plays on a men's lacrosse team called the "Old Dogs." His previous career experiences include leadership roles in payment processing, credit cards, investment banking, and information technology. A graduate of Morehouse College, Steve earned his MBA from Amos Tuck School of Business at Dartmouth College.

Clients should take comfort in knowing:

  • Steve's wife and three children keep him balanced and aware of what is truly important in life.
  • Steve has over 20 years of experience in technology-enabled financial services.
  • He has served in corporate strategy, business development, product planning, and financial roles at Electronic Data Systems, Advanta, Salomon Brothers, NextCard and PepsiCo.
  • Steve has served as a board member or advisor for several businesses and non-profit organizations including New Hope-Solebury Pop Warner Football, Central Bucks Lacrosse, Bucks Select Lacrosse and Pro Martial Arts.
  • He truly enjoys and is interested in the details of payment systems and their future role in our society.

Best part of the job: Steve loves teaching and coaching and enjoys nothing more than when team members perform so well that they exceed their own expectations.

Kristie Matheson, President

Kristie Matheson, President

“I get the most joy seeing a team member grow in their role and responsibilities … knowing I’ve helped them realize their true potential.”

Service. Integrity. Respect. Passion. These aren’t just the core values of Member Solutions; they’re exemplified every day by our President, Kristie Matheson. Her positive attitude, authenticity and commitment to a job well done, makes her a natural-born leader.

For more than 13 years, Kristie has held numerous leadership roles at Member Solutions including customer service, support and operations. Now as President, she leads our executive management team which includes sales, R&D, customer service, support, implementation, marketing and operations.

A graduate of the University of North Carolina, Kristie earned a BA in Business and Management Information Systems.

Outside of the office, Kristie enjoys spending time with her husband, daughter, and two dogs, as well as curling up on the sofa with a good book and playing the popular puzzle game, Candy Crush. She is also an avid birdwatcher and rescues pit bulls in need of a forever home.

Clients should take comfort in knowing:

  • Our company and the service we provide matter to Kristie. She is committed to providing value and support to our clients 100% of the time.
  • Integrity is of the utmost importance to her.
  • Persistence might as well be her middle name. She’ll stick with a problem until she finds the best solution for others.

Best part of the job: Kristie loves making a positive impact in others' lives — whether it's playing a part in the personal or professional development of a team member, or finding the right solution for a client.

Joe Galea, Senior Vice President

Joe Galea, Senior Vice President, Client Relations & Business Development

“It's a great feeling knowing we are substantially contributing to the success of thousands of business owners.”

The man who started it all. With determination and some programming help from his dad, Joe founded Professional Payment Systems (PPS), which merged with Automated Payment Services (APS) to form Member Solutions in January 2005. Leading PPS from its inception, Joe built that company into a leading provider of billing services for the Martial Arts industry. With overall responsibility for client relations, Joe continues to drive the growth of Member Solutions. In addition, Joe is passionate about helping clients achieve success though personal contact, coordination of the Advisory Team, and overall consulting support.

But building businesses isn't all he does. Joe is devoted to his family, and they make the most of their New Hampshire location by skiing, snowmobiling, boating, and biking. He is also a hockey fanatic. When he is not on the ice himself, he is supporting his beloved Rangers. Joe is a graduate of the City University of New York's Baruch College.

Clients should take comfort in knowing:

  • Joe has been helping Martial Artists and fitness businesses achieve success for more than 20 years.
  • He works hard to understand the needs and challenges of our clients, speaking with roughly 100 each month.
  • Joe's close-knit extended family has him on the road a lot and brings many visitors to Lake Winnipesauke, but he would not have it any other way.

Best part of the job: Joe loves hearing real-life stories from clients about how the Member Solutions team's hard work makes a difference in their business.

Gary Giannetti, VP of IT

Gary Giannetti, Vice President of Information Technology

“Technology is here to support the business, not just to have technology.”

Gary Giannetti, the man who provides a little “old school” balance to modern technology. He firmly believes in the practical application of technology.… that technology is not just here for the sake of it, but here to support the business.

Gary's experience goes back to 1978 where technology was mainly around for processing purposes. Today, he oversees all of Member Solutions' Information Technology activities to modernize core systems, support future growth initiatives, and maintain a steady hand on day-to-day support of business actions. He is a graduate of DeSales University, where he earned his bachelor of science in Biology.

Gary's wife and three children keep him quite busy on weekends. When he's not in the office, you can probably find Gary working on his vegetable garden or out tailgating at one of his kid's sporting events.

Clients should take comfort in knowing:

  • Gary has more than 30 years of experience in the IT world.
  • Gary brings a hybrid skill set of business and system analysis to our team.
  • He has provided extensive IT support for big name companies such as Advanta, RCA, CoreStates (now known as Wells Fargo), Independence Blue Cross, and many more.

Best part of the job: Gary believes that we all play a role between departments and have this great “can do” attitude. This makes him look forward to coming to work each day.

Margo Stauffer, Director of Customer Service

Margo Stauffer, Director of Customer Service

“Delivering superior customer service isn’t just part of the Member Solutions mission statement … it’s in our DNA.”

Though a devoted Beatles fan, Margo doesn’t just "let it be." She constantly challenges herself, and her staff, to service Member Solutions clients at the highest level possible. Having worked in several industries (Fitness, cable TV, medicine and franchise relations), Margo knows what it takes to provide superior customer service. She is responsible for Member Solutions’ inbound and outbound Contact Center, Support Service and Account Management. Margo earned her BA in Mass Communications from State University College at Buffalo.

When not in the office, Margo enjoys time with her husband and two dogs. She likes gardening, watching movies and playing Words with Friends, but music is her first love. From Rock to Opera, Musicals to Country, she always has a song in her head and in her heart. Born in Buffalo, NY, she remains a die-hard Buffalo Bills fan.

Clients should take comfort in knowing:

  • Margo has firsthand experience working with a variety of membership-based organizations and business models.
  • She enjoys handling difficult situations and thrives on changing a negative perception into a positive one.
  • Margo's and the Member Solutions teams’ motto is "Excellence, each and every time."

Best part of the job: Margo enjoys motivating her staff to do their best at all times and handle every interaction in a way that leaves clients and their members confident in her teams’ abilities.

Our Partners

97 Display 97 Display provides lead-generating websites, digital ads and video marketing for the Martial Arts and Fitness communities. Their responsive, SEO-optimized websites are designed to convert visitors into leads, as well as rank in search engines.
AAU K AAU Karate is among over 35 sports in the Amateur Athletic Union.
AAU TKD AAU Taekwondo is among over 35 sports in the Amateur Athletic Union.
AlphaMMA AlphaMMA, developed by John Will and David Meyer, is a complete Mixed Martial Arts Rotating Curriculum.
ACA The American Camp Association (ACA) is a leading authority in youth development. Its mission is to preserve, promote and improve the camp experience.
American Top Team American Top Team is the #1 source for Florida MMA, BJJ, Self-Defense, Fitness and Martial Arts.
AngerCoach AngerCoach: Anger management classes and stress management programs in Orange County, CA.
Black Belt Principles Black Belt Principles has raised the bar in helping Martial Arts school owners build enrollments and retention through character education.
BOLDLook Bold Look: Not Just Different …Better.
Cage Fitness Cage Fitness, developed and tested by 9-time Welterweight Champion Matt Hughes, is a no partner, no contact MMA fitness program for everyone.
Century Century Martial Arts is the world's largest Martial Arts Supplier, whose mission is to have every individual experience the many benefits of martial arts.
Club Mac Club Mac: Get discounts on products and services for your school and your members.
Full Contact Online Marketing Full Contact Online Marketing pioneered the most effective "student-getting" websites in martial arts industry.
iLoveKickboxing.com iLoveKickboxing.com is the industry's best weapon for conquering the adult market! Get on track to earn 6-figures in under 12-months with just a few hours a week
IFA International Franchise Association is a membership organization of franchisers, franchisees and suppliers.
Karate Kids World The Dawn Barnes' Karate Kids World schools are the largest all-children martial arts schools in the United States.
Kidini Kidini teaches children how to avoid dangerous situations and empowers them with self-defense. These skills give children the confidence to escape bullies and other child predators.
Kid-Jitsu Kid-Jitsu® is a premier Brazilian Jiu-Jitsu Program for Children.
Kovar Systems Kovar Systems brings you Dave Kovar's innovative products that will help you enroll more students, elevate your teaching techniques and develop your staff.
Macho Macho: Designer of the highest quality sparring gear and provider of a wide range of martial arts supplies.
Maia MAIA: Martial Arts Business Resource for Martial Art Instructors and School Owners.
Marchtaler Group Marchtaler Group has been developing products for the Martial Arts industry since 2001. From branding to innovative solutions, their products are designed to take your business to a new level.
Martial Arts Channel Martial Arts Channel: The premier, global martial arts inspired multi-channel broadband video, digital marketplace and social network destination.
Master Mack's Master Mack's Marketing: Lead Box Marketing and Placement.
MATA MATA is the world's largest online professional association for martial arts instructors, professionals and school owners.
PRPS Pennsylvania Recreation and Park Society: The principal organization promoting quality recreation and park opportunities for all PA citizens.
Millennium Training Millennium Training provides the very best business, curriculum, marketing and instructor training systems to help martial arts schools reach high levels of success.
MMA FightSpace With MMA Fightspace, Find the fighter you're looking for; the trainer you want; the promoter you need.
NAPMA NAPMA: Martial Arts marketing and information resource for martial arts schools, karate instructors and teachers.
NSSF The National Shooting Sports Foundation (NSSF) is the trade association for the firearms industry. Its mission is to promote, protect and preserve hunting and the shooting sports.
PMA Premier Martial Arts incorporates a combination of techniques found in four effective disciplines ? Krav Maga, Kickboxing, Submission Grappling and Kali ? which provide students with a realistic personal protection and fitness system for a modern world.
Pro Martial Arts Pro Martial Arts: Building Character for a Lifetime.
Rekonize Rekonize Sports: High performance apparel for high performance people.
REVGear RevGear has been a leading innovator and manufacturer of martial arts equipment since 1996. Cutting edge technology and innovation behind our products is devoted specifically to combat various challenges associated with martial arts, boxing and fitness training. Revgear strives continually to bring you equipment that meets your training needs because our equipment is designed and tested by people like you who train hard!
REVGear Revgear University is a cutting edge convention with ground breaking, never-seen-before sessions and workshops. Revgear University is the place where the martial arts and fitness community comes to get educated and inspired on growing their schools or gyms.
SBSS If you want to excel and bring your school to the next level of efficiency and profitability, Tommy Lee's SBSS Platinum Coaching is for you!
Taking it to the Next Level Taking It To The Next Level: Gain the Power to Change Your Life Forever, with leading business consultant Allie Alberigo.
Touch of Zen A Touch Of Zen: Your one-stop shop for all your martial arts and holistic equipment.
UBBT The Ultimate Black Belt Test: A teacher-training program for martial arts school owners, teachers and very serious practitioners; designed by innovator and activist, Tom Callos.
UMAC The Masters of the United Martial Arts Centers are on a mission to take Martial Arts training to a higher level.
USA Gymnastics USA Gymnastics is the sole national governing body for the sport of gymnastics in the United States.
USTW United States Taekwondo Won is an organization created to organize and promote Taekwondo as a martial art in the United States.
ZebraMats Zebra Mats: Provider of the world's finest mats and flooring systems for Martial Arts, Self-Defense, and Combative training.

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