Michael Gerry, Owner and Coach, CrossFit Spokane, Spokane, Washington
CrossFit Spokane provides CrossFit® sessions, personal training classes, an athletic strength and conditioning program, as well as kids programs.
“The Member Solutions staff is extremely professional. Their expertise in collecting member payments turns each customer interaction into a pleasant experience. That alone contributes to high retention for my facility.”
As Michael Gerry’s business grew, so did the administrative burden. Bill collecting was becoming stressful. Different purchase plans and rates made collecting money time-consuming – a process that would eat away at valuable class time for his members. Michael needed a consistent and reliable billing service solution that would add predictability and professionalism to his bill collecting efforts.
Michael turned to Member Solutions’ full-service billing to streamline the process. Utilizing the service put a team of professionals behind his business to expertly bill and collect payments from his members.
The Member Solutions’ full-service billing solution has elevated the billing process and customer experience to a new level. Adding such professionalism and expertise to the process means saving Michael time and retaining his members. Michael now spends his days focused on big-picture business goals and teaching classes.
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*Member Solutions, Volo and myVolo are not affiliated with or endorsed by CrossFit, Inc.®