Asking your students for money is never easy. When a member of your martial arts school doesn’t pay on time, it’s tempting to let the delinquency slide to avoid confrontation. But you run a business. You deserve to be paid for the valuable services you provide. Still, how can you ask for late payments without sounding cold or impersonal? These seven tips will help you navigate how to collect and prevent late member payments:

 

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on 16 Aug 2018 4:55 PM

Member-owner relationships are a bit like marriages. You work hard to cultivate strong, long-lasting bonds. You do all you can to show you care and provide what your member needs. Despite that effort, you can still find yourself dealing with absences, arguments, and painful breakups caused by disagreements about money. Among married couples, financial disputes are the second leading cause of divorce.

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on 26 Jul 2018 7:25 PM
  • Managed Billing
  • Retention
  • Business

Through contributing and giving back, we are able to continue to grow our martial arts business. As a byproduct of serving our community, we also have the ability to maximize the exposure of our school.

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on 25 Jun 2018 3:10 PM
  • Martial Arts
  • Community Service
  • Events

Tuesday, November 14, 2017 | 2:00 p.m. ET (11:00 a.m. PT)

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on 28 Oct 2017 2:33 AM
  • Retention
  • Fitness

Warning: This is going to be a hard read if you’re eating.

It’s a bit ironic that facilities for our health can pose bacterial harm if not properly cleaned. Although places like gyms are not number one on the list of highly germ populated public locations, they can be one of the most common areas to contract bacteria.

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on 05 Sep 2017 11:57 PM
  • Business
  • Health
  • Retention
  • Fitness

Many of us have heard others say that bullying is “just a fact of life” or “no big deal” or “you are not alone!” Too often, people do not take bullying seriously until the sad and sometimes scary stories are revealed; like the mass retribution shootings we are seeing more frequently across North America. Or the increasing numbers of teen suicides that involve cyberbullying, like that of 15-year-old Coquitlum, BC Canada resident, Amanda Todd.

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on 06 Apr 2017 7:45 PM
  • Bully Prevention

Client Question: Could you provide some in-the-classroom retention tips that work for your school?

At Combined Martial Arts Academy, we implement several techniques and tools within our Kids Martial Arts programs. The tips I’ll provide here are used within our Little Dragons Program (3 to 6 year-olds) and in our Beginners Program (6 to 10 year-olds).

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on 05 Apr 2017 6:57 PM
  • Events
  • Martial Arts
  • Customer Service
  • Strategy

Are you focusing as much energy on your current members as you are with your new ones?

Having engaged, happy customers not only helps make your business more successful, but it also makes your job worth going to every day. When you open your doors on day one, it’s pretty easy to remember the important details of your first clients’ lives; birthdays, family events, career successes. As with any relationship, these are the details that form strong bonds and create customers that will stay with you for a long time.

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on 05 Apr 2017 6:31 PM
  • Customer Service
  • Events
  • Software

Upon entering a sushi or Japanese restaurant, you may be greeted by the chefs with the expression, Irasshaimase, which means Welcome, please come in. It is one of the reasons I love going out for sushi, and I eat a lot of it.

Whether you’re a personal trainer, a fitness club operator, or a yoga studio manager, you want to create that same special feeling when people enter your business’s door or even walk into a class that is being taught.

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on 05 Apr 2017 6:13 PM
  • Fitness
  • Customer Service
  • Sales
  • Online Member Portal
  • Staff

A written billing agreement―otherwise known as a membership contract—is a standard business document used by many membership-based businesses. Every day, martial arts schools, fitness clubs, yoga and Pilates studios, and MMA gyms establish agreements with their members. The membership business offers classes, lessons, equipment, and/or training in exchange for payment from the member. Through the membership contract, the member agrees to use services provided by the business and pay for them at an agreed price under certain terms and conditions.

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on 05 Apr 2017 1:27 AM
  • Management
  • Customer Service
  • Contracts