Enterprise | Management Controls

Member Solutions offers products and services designed to establish management controls for your enterprise business.

Front Desk Software & Member Management (Point-of-Sale)

There are unique challenges to running a membership-based business. myFrontDesk - our premier software-as-a-service solution (SAAS) - provides a complete front desk management tool integrated with our billing and third party merchant processing services. It features:

• On Demand Architecture
• Point-of-Sale (POS)
• Attendance Management
• Inventory Management
• Integrated Merchant Processing
• Communication (email & telephone)
• Event Management

By utilizing our managed software solution across your entire enterprise you'll ensure a consistent approach to data capture and reporting of key customer and employee metrics. New centers can be rolled out more quickly, requiring less training, maintenance and implementation time and cost.

Information Management (Enterprise Reporting & Statistics)

Providing actionable enterprise-level management reporting in real-time is critical to making decisions that drive your business. Our state-of-the-art on-demand architecture allows us to manage a central data repository to facilitate enterprise level membership reporting on virtually every facet of your business. The ability to monitor and manage billing, sales, inventory, attendance, retention and scheduling on a corporate, regional or local level is invaluable to providing actionable information for maximizing cash flow, revenue and income.

Integrated Solutions

Utilizing separate systems to accomplish core business functions often leads to increased training, development and rollout costs, inconsistent reporting and inadequate metrics. Data is difficult to compile and analyze. Member Solutions offers increased efficiency, reduced costs, quicker implementation and consistent measurements. And for clients that have made significant investments in proprietary software systems, our in-house development team can help you leverage your existing infrastructure by integrating to point-of-sale or accounting solutions.

Brand Protection

Your brand is everything. That's why Member Solutions works to ensure that your customers interact with us in a way that supports your unique message and style. From customized full color welcome letters with special offers to how we answer the phone or interact online with your customers; virtually everything can be branded to support your value proposition, including:

• Branded messaging on client & customer online portals
• Dedicated servicing & collection teams
• Dedicated inbound phone queues and messaging
• Branded websites for individual franchise and corporate locations
• Customized scripts for servicing your customer accounts
• Customer welcome letters & emails with custom messaging and promotions
• Branded direct mail print portal and ads for your organization

Cost Controls

Outsourcing key areas of your business such as recurring billing and servicing, front desk software, event management, websites and direct marketing allows you to manage expenses during peak times while minimizing fixed costs during downturns.

Online Management Portals

Member Solutions offers multiple online web applications or portals to facilitate interaction with your management team, your corporate/franchise locations and your customers:

Enterprise Portal - A corporate portal enabling franchisor or multi-location corporate clients to view global activity and trends for their entire enterprise or drill down to individual customer, billing, funding and payment activity by location.

Client Portals - A client portal enabling individual locations to efficiently interact with our core billing and servicing solution or our front desk software and member management portal allowing clients to manage billing, attendance, point-of-sale, scheduling and more.

Customer Portal - A customer (member or student) portal enabling your customers to efficiently manage their membership and payment relationship and communicate with our customer service and support teams.