Overview |
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Delinquency Management |
Advanced Reporting
Delinquency Management
When a customer fails to pay his/her bill or the payment is returned, Member Solutions springs into action. Our advanced billing system immediately allocates the proper resources to facilitate collections. Depending on the situation, we attempt to reprocess the payment, the account is loaded into our predictive dialer and called, or letters are mailed. Typically some or all of these steps are taken nearly simultaneously to affect the desired result. For really tough cases, Member Solutions works with a skilled on-site legal team to prepare and mail personalized attorney letters to facilitate payment. As a last resort, if all else fails, you have the option of sending the defaulting account to a national or regional collection agency for further action.
Member Solutions doesn't take chances with your reputation. We adhere to the Federal FDCPA (Fair Debt Collections Practices Act) that provides strict guidelines on the collection of consumer paper. We focus on professionally billing and collecting your receivables while helping to maintain member enthusiasm and participation.
A Final Option: Collections
When one of your customers does refuse payment, you are faced with a difficult decision. Do you terminate billing on the account or do you refer the customer to an outside collection agency? Although considered a last resort, collections can yield positive financial results and enforce a customer's contractual obligation. It tells your member base that you are serious when members enroll in your services. After all, think of all the time and energy that goes into the development and training of each and every member.
Only you or your staff can authorize collection action on an account. If you do choose the collection route, Member Solutions makes your decision effortless. Simply notify your customer service team in writing (we provide the form) or online and we do the rest.
Member Solutions uses top quality national and regional collection agencies and leaves the decision of whether to send your customer to collections squarely with you. This differs dramatically from much of our competition. Not only do many companies transfer your accounts to an in-house "collection agency," they often do so without your knowledge or approval!
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