Press Releases

Sweet Home Alabama is Martial Arts Miracle
Member Solutions CEO Steve Pinado and President Joe Galea will Travel to Greensboro, AL to Help Humanitarian Award Winner Tom Callos Turn Dreams into Reality Through Charitable Initiative; Donations Needed

Jenkintown, PA, March 18, 2008: On April 16th, Member Solutions client Tom Callos will lead a team of martial artists to Alabama where they will build a home for a family who is in desperate need of assistance. Called "The Alabama Project," this inspiring act of altruism will change the lives of everyone involved. But before the sound of hammers hitting nails can be heard, another act of kindness needs to occur; namely, your generous support.

With less than 30 days remaining, the Callos-led team needs to raise at least $40,000, secure a long list of building materials and household goods and ensure plenty of on-site assistance. So they're challenging Martial Artists everywhere to help. "This is a Martial Arts event without trophies or competition," said Callos. "It's a model for community involvement and social activism and should be a part of every Martial Arts school. We're just taking our Martial Arts 'out of the dojo' and putting it into the world."

"When Tom told us about this soon-to-become miracle, we immediately started making plans to provide on-site assistance," said Joseph Galea, President of Member Solutions. "We invite our clients to support the Member Solutions team by helping in any way they can, but especially through monetary donations. Without money, there are no materials . and therefore, no house!"

Your tax-deductible support to the Hale Empowerment and Revitalization Organization (HERO), the project host, can be pledged through Event Manager, Member Solutions' secure online registration solution. Simply go to https://events.membersolutions.com/page.asp?content_id=11400

Also joining the management team as a Customer Service Manager is new hire Lory Sepp, whose 20+ year tenure in the customer service/call center arena has equipped her with metrics-based best practices and proven experience in world-class service delivery. Lory can be reached at lsepp@membersolutions.com. "Our Event Manager product has been used to simplify the registration and payment collection process for school events such as tournaments, testing, seminars and summer camps and it is truly exciting for us to see it also being used to solicit donations for such an admirable cause," says Steve Pinado, CEO of Member Solutions.

By trading in a black belt for a tool belt, the "Alabama Project" exemplifies the Martial Arts community through project-based leadership and the notion that the human spirit can truly triumph over adversity.

To learn more about how you can help, call Tom Callos at 530-903-0286 or email to tomcallos@gmail.com. To learn more about Event Manager and its seamless ability to effortlessly create online registration forms and securely process payments, call Angela Summa at 888.277.4409 or email her at asumma@membersolutions.com. Or visit www.membersolutions.com/eventmanager.

Member Solutions, a $100M full-service billing company in the US, Canada and Australia, is a leading provider and innovator of solutions to membership-based businesses. Billing, software, marketing, consulting, website and event management products and services are specifically designed to help you acquire, bill, manage and retain your members.

Member Solutions Makes Major Investment in Customer Service
Strategic Focus, New Roles Showcase Commitment to Service Delivery

Jenkintown, PA, January 28, 2008: Member Solutions announced today that it has made a major investment in its Customer Service organization with the creation of new tactical roles and the acquisition of industry-experienced leaders. This broad initiative immediately enhances the service delivery platform and better positions the company toward achieving its stated goal of taking service delivery to an unprecedented level.

"These actions are yet another demonstration of our unyielding commitment to serving our unified, yet diverse membership business client base," says Steven Pinado, Chief Executive Officer. "With value that's derived from the relationship our clients have with their members, our role is to provide a comprehensive solution set -- including customer service, financial processing and growth-fueled products -- that enhance those relationships at every interaction point."

The enhanced Customer Service leadership team is led by Chief Operating Officer, Dina Engel. A company co-founder, Dina has spent her entire career serving membership businesses and is especially adept in internal system design and implementation, the quality of service delivery, and identifying opportunities to enhance service offerings. "We brought in the best," says Dina. "Our new team members possess skill sets that will immediately strengthen our ability to provide service that is second to none."

Dina's new team is anchored by Margo Stauffer, a recent hire to the newly created position of Director of Customer Service. With over 26 years of customer service experience in roles of increasing responsibility at the management level, Margo brings proven proficiencies and expertise in serving clients in a variety of industries, most notably those within the membership business arena. Margo can be reached at mstauffer@membersolutions.com.

Also joining the management team as a Customer Service Manager is new hire Lory Sepp, whose 20+ year tenure in the customer service/call center arena has equipped her with metrics-based best practices and proven experience in world-class service delivery. Lory can be reached at lsepp@membersolutions.com.

Margo and Lory join existing Customer Service Manager Wauchita Green, whose solid understanding of team- and relationship-building typifies her commitment to both the clients and their customers.

Armed with both the infrastructure and the in-house talent to provide extraordinary results, Dina is excited to bring service delivery to even greater heights. "I have first-hand experience in building businesses," she adds. "It's all based on listening to the voice of the customer and having a dedicated and well-trained team to make every customer interaction a positive one." Dina can be reached at dengel@membersolutions.com.

Member Solutions, a $100M full-service billing and management company with offices in the US, Canada and Australia, is a leading provider and innovator of solutions to membership-based businesses. With world-class products and services, including front desk software, websites, event management, marketing and consulting, Member Solutions empowers its diverse client base with the ability to achieve unprecedented growth. Visit Member Solutions at www.membersolutions.com or call 888-277-4409 for more information.

Consulting Apprentice Team Leaders Take Leadership to New Heights

Apprentice Challenge Maximizes School Growth through Client-to-Client Mentoring; Winner of Fall Session Announced

Jenkintown, PA, November 1, 2007: Member Solutions, a full-service membership-based billing and management company, is pleased to report the exceptional success of its Consulting Apprentice Program. With accomplishments that include school growth and the sharing of best practices, this acclaimed no-cost initiative has delivered on its promise of educating participants through innovative client-to-client mentoring.

"Our extraordinary achievements are the direct result of the program's dedicated Team Leaders," said Joe Galea, president of Member Solutions. Selected because of their proven business success and leadership abilities, all Team Leaders have the innate desire to give back to the martial arts community by mentoring other school owners to become even better, both personally and professionally.

"Before each Consulting Apprentice challenge," adds Kathy Marlor, director of Consulting for Member Solutions, "we assess our entire client base and select 5% of our top clients for this integral leadership role."

"And by leading other leaders, these elite few take their leadership skills to even greater heights!"

The winning team for the just-completed Fall session was led by Dan and Gwen Haney, owners/operators of Ernie Reyes' World Martial Arts in Hillsboro, Oregon. The Haneys have been very enthusiastic about the opportunity to mentor other school owners and share their vast business knowledge. "We continually strived to take our team to a higher level and to teach each team member how to create extraordinary results," says Gwen. "We are honored to be the next Member Solutions Consulting Apprentice," adds Dan, "because mentoring others gives us the chance to share our vision and help our own personal growth -- which is a very important factor in developing a masterful program!"

Duane Brummit of Tri-Star Martial Arts Academy led the winning team from the first Consulting Apprentice challenge.

Member Solutions continually invests in the continuing education efforts of its clients by offering free coaching, email consulting, an extensive "How to" library of reports, teleconferences/teleseminars, ad campaigns and more. "The Consulting Apprentice is just another way that we can help our clients achieve their goals," adds Kathy. "They get to network with other clients, be part of a team, have a mentor to lean on and compete in a fun challenge - not to mention the cash and prizes, which go to each member of the winning team!"

For more information on this and other client-centric services and programs, call Member Solutions at 888. 277.4409, email to sales@membersolutions.com or visit the web at www.membersolutions.com.

Member Solutions, a $100M full-service billing company in the US, Canada and Australia, is a leading provider and innovator of solutions to membership-based businesses. Billing, software, marketing, consulting, website and event management products and services are specifically designed to help you acquire, bill, manage and retain your members.

Event Manager Makes Managing Events Effortless

Market, Enroll, Collect and Report ... Any event, anytime

Jenkintown, PA, July 24, 2007: Member Solutions today proudly announced Event Manager, a convenient, cost-effective and 100% uncomplicated solution for the effortless management of events, both large and small.

Perfect for competitions, promotions & testing, camps, seminars, birthday parties, fundraisers, after school programs, league registrations and so much more. Event Manager is a simple-to-use, feature-driven, secure online application. The pure processing power of Event Manager makes it easy to create events, market them through the web or by email, register attendees, and bill them for event costs and add-ons.

With features that allow you to set flexible pricing for different aspects of your event, use hundreds of marketing banners for event promotion, choose from a myriad of ways to easily customize and personalize your event form and integrate seamlessly to your Website solution, you'll be amazed that success has never been so easy or affordable!

Event Manager saves time, as you'll no longer need to create registration packets or open hundreds (or even thousands) of registration envelopes containing handwritten forms and checks. Event Manager saves money, as it eliminates or reduces printing, mailing & postage, communication and distribution costs associated with your event. And by accepting registrations online, you'll be certain to get the most accurate information in the most expedient manner.

But there's more. With up-to-the-minute, on-demand reporting capabilities, the ability to create customized surveys and the protection that comes with knowing that every registrant has agreed to your terms and conditions prior to purchase, Event Manager is single-stop source for your most demanding needs.

Much like their new full-featured Website solution, Event Manager makes it simple to go from concept to implementation: no experience is needed, there's no software to download and maintain, there are no start-up fees, no merchant account is needed and no long-term contract is required.

To learn more about the power of Event Manager, visit www.membersolutions.com/eventmanager.

Event Manager: Sign on. Sign up. Success!

Member Solutions, a $100M full-service billing and management company in the US, Canada and Australia, is a leading provider and innovator of solutions to membership-based businesses. Billing, software, marketing, consulting, website and event management products and services are specifically designed to help you acquire, bill, manage and retain your members. Please visit Member Solutions at www.membersolutions.com or call 888-277-4409 for more information.

Member Solutions Acquires Membership Success

Industry Reputation, Breadth and Depth of Solutions Key to Acquisition

Jenkintown, PA, May 15, 2007: Member Solutions, a full-service membership-based billing company, announced today the acquisition of Membership Success, a Connecticut-based billing services firm created by Web.com founder Will Pemble.

In acquiring Membership Success, Member Solutions adds a significant number of clients to its rapidly growing customer base, which encompasses global business owners and franchisees, both large and small, in the fitness, martial arts, music, and weight loss industries. "This acquisition is directly in-line with our business plan which combines organic growth through the delivery of great service to our clients and strategic transactions in targeted industry segments," says Steven Pinado, Chief Executive Officer of Member Solutions.

In addition to receiving world-class, client-focused services and support, the former Membership Success clients will enjoy new value-added Member Solutions products including Event Manager, a robust, self-service event registration and management solution and a new website creation platform that makes it fast and easy for membership businesses to create and manage their important web identity.

"Our hard-earned reputation and ability to develop sustaining and effective partnerships with our clients and their customers was key to this important venture," says Joe Galea, President of Member Solutions. "When you focus on client satisfaction and relationship-building as a business essential rather than just a concept," explains Galea, "it becomes easy for clients to pay you back with the ultimate compliment: the gift of their recommendation to others."

Member Solutions has been providing full-service payment processing, tuition management, software and other essential business support services to membership-based organizations throughout the United States, Canada and Australia for over 15 years. Through a comprehensive suite of proven solutions for billing and servicing, member and event management, marketing, website development, and consulting and education, Member Solutions' clients have significantly increased their member base, attained consistent revenue growth, streamlined their operations, simplified the management of their revenue and expenses, and enhanced the customer experience through improved and meaningful communications.