Overview |
Online Access |
Delinquency Management |
Advanced Reporting
Full-Service and fully guaranteed
Member Solutions specializes in full service billing and tuition management for member-based businesses and organizations. Our growing team of over 70 dedicated professionals serves over 2,200 locations in the United States, Canada and Australia, bills 100,000+ customer accounts monthly and process over $100 million of payments annually.
Whether you are just starting out with one location or have an established geographically diverse business with hundreds of locations, Member Solutions can deliver a world class billing and servicing solution around your specific billing, service and reporting needs.
Click HERE to watch our brief, yet informative video in full screen.
Member Benefits, including ...
- Advanced Billing Portal
- 24 x 7 "live" Online Access
- Superior Customer Service
- Document Management
- Delinquency Management
- Marketing & Consulting
- Customer Online Bill Payment
- Fully flexible Billing & Funding Options, including Weekly and Bi-Weekly billing
- Automated Billing Alerts
- Secure & Redundant Data Storage
- Privacy Assurance Policy
Billing and Delinquency Management
Every customer account is treated with care and diligence. In the event a customer becomes delinquent, we immediately begin servicing activities to recover payment. These include any or all of the following efforts:
- Phone Calls
- Letters
- Payment Reprocessing
- Attorney Letters
Because we specialize in membership based organizations, we know just how special your relationship is with each customer. Our interactions with your customers reflect this sensitivity.
If we cannot achieve satisfactory resolution, we may recommend referral to an outside collection agency for further action. Member Solutions handles everything and you receive 65% of any funds collected. This is only done with your express written consent.
Client Resources
- Client Education Program (CEP) - exclusive
- Century Purchase Plan - exclusive
- Educational Teleconferences from industry experts
- Weekly Consulting Emails
- Student Newsletters
- Digital Ads, Postcards, Flyers, Posters & Lead Boxes
- New Direct Marketing Direct Print Marketing
- Member Solutions Advisory Team
- Member Solutions Apprentice - exclusive
- Kono Magazine Subscriptions
- Discounts from top vendors via our REWARDS store - exclusive
- Generous Referral Program
Integrated Solutions
Front Desk Software – Member Solutions desktop and online Member Management solutions are integrated with Member Solutions Billing. Enter a new sale in your Member Solutions front desk solution and a new account is automatically created in the Member Solutions billing engine. It's that easy.
Event Management – Event Manager is the flexible and affordable online management system for your 24-hour registration and billing needs. All registrations are billed in real time and integrated with the Member Solutions billing engine. Immediately save time, drive additional traffic to your website and create additional revenue.
Data & Security
Member Solutions maintains state-of-the-art database, firewall and server technology to keep your information safe, secure and available 24 x 7. Our datacenter is cooled by two independent HVAC systems, employs state-of-the-art physical and electronic security and is fed by two power systems with emergency backup generation.
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